Top performers and the best leaders usually have one skill in common: a high level of emotional intelligence.
The bulk (90%) of top performers have high emotional intelligence and 58% of job performance is impacted by emotional intelligence, according to research from TalentSmartEQ, which provides training services to businesses.
That’s backed by the Word Economic Forum’s Future of Jobs 2023 report that found qualities associated with emotional intelligence, such as resilience, curiosity, lifelong learning, motivation, and self-awareness, are highly prized by businesses and will continue to be for the next few years. A recent report from the Service Desk Institute found that emotional intelligence will be the most needed skill for service desk professionals in the next two to three years, with 73% of respondents saying so. It topped problem-solving (67%), analytical thinking (62%) and adaptability (49%).
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